Terms & Conditions

Pricing Policy  

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) however they may be subject to freight charges.  Freight charges will be advised by email in confirmation

of your order.  All prices above maximum or below minimum quantities listed will be on request to sales@aditpromo.com.au Product prices are dynamically updated by our in house purchasing system when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price.                                     

Artwork  

Artworks will be submitted prior to production of your order.  No responsibility will be accepted by Adit Promotional Products P/L for errors or omissions once artwork approval has been received.  A delay in the approval of artwork may result in a delay in production and in the delivery time of your order.  Unsuitable reference material supplied for artworks may incur additional artwork charges depending on the degree of work required to necessitate a final design for production.

Production/Shipping 

In general most orders take 10-14 days to produce from artwork approval.  Should a shorter lead time be necessary please ask one of our friendly staff to check with our factory to enquire if your order can be produced in a shorter time frame.  Note: rushed orders may incur a surcharge.                                          

In the unlikely event of items being out of stock or if we will be unable to meet your delivery date we will contact and advise you and if required payments may be refunded.

Overseas/Indented and custom made orders cannot be cancelled should your order be delayed due to shipping, customs, industrial disputes, etc.

Credits/Claims/Returns

Claims must be made in writing within 7 days of receipt of goods.  We will not accept the return of any goods unless we have acknowledged your claim in writing and advised for the items to be returned.
   
We reserve the right to replace items if faulty with the same or a similar product.

A credit/refund will only be raised once the items have been returned and deemed irreplaceable.

Liability

Adit will not be held liable for any injury of death arising from the use of our products, or for custom designed products approved by The client.

Variation to Trading Terms

Adit reserves the right to vary the Trading Terms published on this Website without notice or upon agreement with the client.

Payment  

No order will be placed into production until payment in full has been received.  This policy is necessary to maintain our very low margins and enables us to pass on discounted prices to our customers.

Payments can be made through our online shop, direct debit, cheque or by phoning through your credit card details on 1300 23 5646