FAQ's

What is included in the prices on your website?

The prices on our website include all artwork, set up costs and GST for decoration as stated on the selected web page. 
They do not however include freight costs which will be advised when we confirm your order, and must be paid for prior to
despatch of your goods.   Alternatively you may request your goods to be sent via your own transport company.
 

Can I obtain a price including freight prior to placing an order?

Yes.  Simply email us at sales@aditpromo.com.au or call us on 1300 23 5646 and we will advise you of an all up price for
your consideration prior to your order placement
 

Can I obtain a sample before I place my order?

Yes.  There is no charge for unprinted samples for most of the items listed on our website.  We may require payment for
some of the more expensive items or if numerous samples are requested.  This payment will be refunded when the items are returned.
 

Can I order less than the minimum quantity listed on your website?

Some cases, yes.  The minimum quantities listed on our website are generally the lowest quantities recommended by us to providethe
cheapest prices to our clients.  Send your request to sales@aditpromo.com.au and we will be only too happy to assist you.
 

What format can I supply my artwork in?

Your artwork can be sent in most formats, preference is for a vector art file with text converted to curves/or embedded font
types.  Most file types are acceptable including PDF, eps , jpeg, ai, gif, bmp etc., we only ask that you send them through in a
minimum of 300 dpi.  Word documents for text only, logos to be sent through as attachments please.   If you are unsure if the
reference material which you have for your design is suitable, upload it here artwork@aditpromo.com.au and let us know the
product/s it refers to and we will let you know.
 

Will you supply a printed sample prior to production?

Most cases this is not possible as it is a very expensive process.  We do provide an artwork for approval which includes a
mock up of your design on the item/s you have chosen. This gives a very good indication of what the finished product will look
ike when completed.
 

How long does delivery take?

Delivery on most items is generally 14 days from artwork approval; this does depend on your location from our factory.
China Express orders can take anywhere between 6-12 weeks, you will be notified of an approximate delivery date when placing your order.
 

I have a quote already; can you beat or match it?

In nearly all cases, yes.  With almost 25 years in the supply of promotional product we have many resources and can generally beat any quote.

I cannot find the product I want on your website.

Not a problem.  Let us know what you are looking for and we will find it.  Just email us at sales@aditpromo.com.au or call us on 1300 23 5646 with your inquiry.

How do I place an order?

                -              Locate the item/s you require in our online store.

                -              Select the quantity

                -              Select Item Colour

                -              Select Size (if required)

                -              Advise the print colour (PMS Pantone Matching System number or CMYK if known)       

                -              Click on ‘Add to Cart’

                -              Upload your artwork

What happens once I place my order?

                -              You will be forwarded a confirmation email along with a copy of a tax invoice including freight.

                -              An artwork will be sent to you with a mock up of the finished product for you to approve.

                -              Providing your account has been settled, we can confirm an approximate delivery

                      date for you when you return your approved artwork.

                -              Your order is then placed into production and despatched to you.